This Privacy Policy explains how Star Game ("we", "us") collects, uses and protects information when you visit sentosatower.com, use the merchant console, or when operators use our game services.
1. Information we collect
Account information: name, work email, company or app name, country, team members and their roles, and your language preference.
Business records: integration settings, game selections, billing and ledger records, top-up details and the payment proofs you upload, and an audit log of console actions.
Contact requests: the name, email, company and message you send through our contact form.
Technical information: IP address, browser and device details, and server logs, used for security, abuse prevention and rate limiting.
Game service data: when operators embed our games, we receive the player identifiers, display names and language chosen by the operator, and records of rounds and wallet requests.
2. How we use information
To provide, secure and support the Services; to verify accounts and prevent abuse; to calculate usage and billing; to answer enquiries; to send service and account emails; and to meet legal obligations. We do not sell personal information and we do not use it for third-party advertising.
3. Player information
For players of an operator's app, the operator decides what information is shared with us and is responsible for informing its players. We process that information on the operator's behalf, only to run the games and related reporting.
4. Cookies and similar technologies
The merchant console uses a strictly necessary session cookie to keep you signed in. Our website does not use advertising cookies. We use Cloudflare Turnstile to protect forms from automated abuse; it may process technical information about your browser.
5. Service providers
We use trusted providers to host and deliver the Services, including Cloudflare (website, API, email routing and bot protection) and Amazon Web Services (game servers). They process information only on our instructions. We may disclose information where required by law.
6. International transfers
Our providers operate globally, so information may be processed outside your country. Where required, we rely on appropriate safeguards for these transfers.
7. Retention
We keep account and billing records for as long as your account is active and afterwards for as long as needed for legal, tax and accounting purposes. Contact requests and technical logs are kept only as long as needed for their purpose.
8. Security
We protect information with measures such as encryption in transit, signed server-to-server requests, hashed passwords and access controls. No system is completely secure; please tell us promptly if you suspect a problem.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to certain processing. Players should contact the operator of the app they use. To make a request, email us.
10. Children
The website and merchant console are intended for businesses and are not directed at children. Operators are responsible for the age rules of their own apps.
11. Changes
We may update this policy and will publish the new version on this page with a new effective date.
12. Contact
For privacy questions or requests, email contact@sentosatower.com.
This document is provided for information and does not constitute legal advice.